Our 2024 research highlighted the need for global mobility functions to mature, moving beyond firefighting and fragmented processes towards structured, strategic delivery to reduce complexity and pressure.

Now, following our 2025 collaborative survey on Artificial Intelligence (AI) and automation, we move forward to explore how better processes and more automation can be achieved in practice to make the transactional work easier.

With limited time resources and repetitive transactional processes, the answer is lies in the operational engine of GM, allowing AI and automation to create space for humans to do what they do best – interact, build trust and provide support.